We’re pleased to share several usability improvements and fixes that have been released in the Hockey Canada Registry (HCR).
Improved Profile Linking in My Account
The profile linking process in My Account has been enhanced to provide clearer guidance when a member profile cannot be linked.
- Users now receive a more detailed explanation when attempting to link a profile that does not have an email address associated with it.
- The system will direct users to contact their local hockey organization to have their contact information updated.
- Organization contact information, including email and website details, is now displayed to help users resolve the issue more quickly.
More Detailed Team Member Validation Messages
We’ve improved the messages displayed when updating or approving team members through the Team Members side panel.
- Error messages now identify the specific issue preventing approval or update.
- Users will receive more meaningful guidance rather than a generic “This profile is incomplete” message.
- Examples may include outstanding balances or other outstanding requirements that must be addressed before proceeding.
This enhancement helps registrars and administrators spend less time troubleshooting approval issues.
Duplicate Waitlist Registrations Prevented
A validation has been added to prevent members from joining the same waitlist multiple times.
- The system now checks whether a member is already registered on a waitlist before allowing another registration.
- This helps maintain accurate waitlists and prevents duplicate entries.
Improved Member Search and Creation During Registration
Several improvements have been made to the member search and creation process used during registration.
- Resolved issues that could impact member searches while completing registrations.
- Improved the reliability of creating new member profiles from registration workflows.
- Enhanced the overall registration experience for registrars and administrators when adding participants.
Resolved My Account Synchronization Issue for New Registrations
A fix has been deployed to address an issue affecting some members created through the shopping cart during registration.
- Automatic synchronization to My Account has been restored for members created during a registration transaction.
- A one-time correction was completed to create and synchronize affected member records that were not processed properly beginning August 10, 2026.
- Production queues were reviewed and processed to ensure all impacted records were synchronized successfully.
This issue could prevent newly registered members from viewing information in My Account, including:
- Courses and training records
- Calendar information
- Other My Account features tied to their HCR profile
The issue has been resolved and affected records have been corrected.
Thank you to everyone who continues to submit feedback and support requests. Your input helps us prioritize improvements and make HCR easier to use for all organizations.